Your satisfaction is our #1 priority, therefore, you can request a refund or reshipment for ordered products if:
- * You did not receive them within the guaranteed time (5 days, including the 2 processing days)
- * You received the wrong item
- * You do not want the product you’ve ordered (but you must return the item at your expense and the item must be unused or unopened)
We do not issue a refund if:
- * Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- * Your order does not arrive due to exceptional circumstances outside our control (e.g. delayed by a natural disaster).
*You can submit refund requests within 3 days after the guaranteed period for delivery (5 days) has expired. You can do this by sending a message via the contact us page.